How to Keep Cool in a Tough Moment: A self-defense expert breaks it down

Possibly our most-useful episode ever. A listener asked: How do I remain cool when calling insurance companies?

We called a veteran self-defense teacher— because self-defense means a lot more than hitting and kicking. It's about standing up for yourself in all kinds of difficult situations. Which means using your words.

Lauren Taylor talks us through some of her top strategies, and how she used them this year in her own epic health-insurance fight.

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